At CartU, we aim to make every ride a smooth and enjoyable experience. Because our rides are short-distance, on-demand services, our refund policy is designed to be simple and fair for both riders and drivers.

 

 No Refunds After Ride Completion
All payments for CartU rides are final once a ride has begun or been completed. Since our rides are provided immediately upon payment, we do not offer refunds for completed rides.

 

Refunds for Canceled or Interrupted Rides
Refunds may be issued only under the following circumstances:
• The ride was canceled by CartU before pickup.
• The driver failed to provide the service after payment was confirmed.
• A technical or payment error occurred through Venmo or Zelle.

If any of these apply, riders can contact CartU at founders@ridecartu.com within 24 hours of the issue to request a review. Refunds will be handled on a case-by-case basis.

 

Non-Refundable Situations
Refunds will not be provided for:
• Change of mind after payment.
• Rider no-shows or late arrivals.
• Dismissal or removal from the cart due to misconduct, intoxication, or safety rule violations.

 

 Refund Method
Approved refunds will be processed through the same payment method used (Venmo or Zelle). Please allow 3–5 business days for the refund to appear in your account, depending on your payment provider.

 

 

 

 

Contact Information

For questions or refund requests, please contact:

Email: founders@ridecartu.com

University of Arizona – Tucson, AZ